Refund, Return, and Cancellation Policy

This document governs all purchases, proforma invoices, and shipments managed by Lighting In Design / Murano Imports (“The Company”). Because our high-end lighting products are fragile, authentic, and hand-blown by master glass artisans in Murano, Italy, we enforce strict guidelines to manage international logistics, custom manufacturing, and insurance liabilities.

Immediate Production Lock: All sales are final at the exact moment of payment execution. Once payment for a Proforma Invoice is received or processed, the order is locked into our Italian furnace production schedule.

No Adjustments: No cancellations, modifications, style swaps, or structural specification changes are permitted after payment.

Forfeiture: Customers who attempt to cancel an order post-payment forfeit 100% of their deposit and total paid invoice balance.

99% Bespoke Allocation: Because 99% of our products are built-to-order based on the specific aesthetic preferences, sizes, and architectural requirements of our clientele, the Company does not offer refunds, returns, or exchanges of any kind.

Change of Mind: We do not accept returns for buyer’s remorse, project delays, design shifts, or site cancellations.

Pre-Approval Requirement: In the rare event that a 1% “standard catalog stock” item is approved for a return by executive management in writing, it will be subject to a 25% restocking and inspection fee, and the customer must pay all return ocean/air freight, duties, and domestic trucking fees back to our designated facility.

DDP/DAP Logistics Framework: The Company coordinates international ocean/air freight from Venice/Murano, handles U.S. Customs clearance, and manages final domestic trucking to the customer’s storage facility, job site, or residential project location.

Receiving Responsibility: The customer must provide an accessible, secure delivery location capable of receiving heavy freight crates.

Inspection Protocol: A representative of the client must be physically present at the time of delivery to sign the carrier’s Bill of Lading (BOL).

Strict Reporting Deadline: The customer must inspect all crates and internal components and report any transit damage, structural fractures, or missing elements within 3 business days (72 hours) of delivery.

Required Evidence Documentation: To activate our transit insurance and initiate replacement blowing, you must email the following evidence to our claims department:
– High-resolution photos of all four outer sides of the shipping crate before unpacking.
– Clear photos of the internal custom foam packaging layers.
– Close-up photographs of the specific broken or fractured glass pieces.
– A copy of the signed Bill of Lading with any visible exterior damage explicitly noted on the carrier’s paperwork.

Remediation Resolution: Valid, verified damage claims will result in the immediate, fast-tracked production of replacement glass parts blown at our furnace in Italy. These components will be shipped to the customer via express courier entirely free of charge. Transit damage does not constitute grounds for a full cash refund or order cancellation.

Standard Fixtures: Select standard catalog items are pre-wired and manufactured with standard UL Listing labels appropriate for United States residential inspector sign-offs.

Commercial and Custom Engineering: For bespoke, multi-tier, or large-scale commercial project fixtures, UL Certification is not included by default. Architectural firms, developers, and commercial clients will be invoiced a separate, designated fee for custom field testing, laboratory certification, or component-level UL labelling as required by local municipal building codes.

Professional Installation Requirement: All chandeliers must be unboxed, assembled, hoisted, and wired exclusively by a licensed, insured master electrician. Any electrical faults, socket damage, or structural frame issues arising from installation by unlicensed general contractors or interior designers completely void all product structural warranties.

New Jersey Jurisdiction: This policy, along with all sales agreements and Proforma Invoices issued by Lighting In Design / Murano Imports, shall be governed by, construed, and enforced in accordance with the laws of the State of New Jersey, without regard to conflict of law principles.

Venue: Any legal actions, claims, or arbitration arising out of a transaction must be filed and litigated exclusively in the state or federal courts located within the State of New Jersey.

By making a purchase, paying a Proforma Invoice, submitting a deposit, or executing a wire transfer to Lighting In Design / Murano Imports, the customer fully acknowledges, understands, and unconditionally agrees to be bound by all the terms, conditions, exclusions, and protocols outlined in this Refund, Return, and Cancellation Policy.